Customer Service Role (Rail Operator 2 P/T) – | FirstGroup – Earlsfield
Salary £20,476 a year Job type Part-time Permanent
As a Rail Operator, you’re vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you’re always there for our customers when they need you most.
Please note if successful at the screening stage you will be invited to attend an assessment at Southampton. Please note further details regarding travel arrangements will be provided nearer the time.
Who are you?
You are organised and efficient and able to cope with repetitive tasks under pressure at times. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing – nothing is too much trouble.
You provide the most up to date travel information for yourcustomerswithyour ability to use technology. You must be alert and flexible in your approach to tasks and the day, or night, ahead and you have the confidenceto make regular live announcements atyourstation.
Main things you’ll deliver
You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.
You’ll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers
We would like you to be part of the broadcast list so that you always stay on top of the new opportunities by whatsapp.
If you feel more comfortable we also make available from the telegram